Breakdown Cover
Made Easy

Will you pay for labour or parts needed to repair the vehicle?

No, any work carried out, other than roadside assistance will not be paid for and is a separate agreement between yourself and the garage carrying out the repairs. If you have a live Car Warranty with MotorEasy however, it is likely that the faulty part will be covered. Check out our warranty options.

Will you pay for my overnight accommodation if I am away from home?

We will pay a maximum of £150 for a lone traveller or £75 per passenger when not travelling alone for one night on a bed and breakfast basis. The maximum payment per occasion is £500. This service is offered on a pay and claim basis, which means that you must pay initially and we will send you a claim form to complete and return for reimbursement.

Will I be offered a hire car and how are the costs covered?

We will pay up to £250 (up to £750 in the Territorial Limits (Europe)) towards the reasonable cost of alternative transport or vehicle hire. We will also pay up to £100 towards the reasonable cost of alternative transport for one person to return and collect the vehicle once it has been repaired.

What happens if I can’t pay for any repairs?

We expect you to have adequate funds to cover the repairs as you would if you had your vehicle serviced. If you have an additional car warranty plan with MotorEasy we may be able to assist with repair costs.

What happens when my vehicle must go to a garage, do you book it in?

We can give you access to MotorEasy’s 10,000 garages nationwide and arrange delivery in the event you only have breakdown recovery cover. In the event you have a car warranty as well we will potentially be able to assist with the repairs.

Am I covered in any car?

No, you are only covered in the registered vehicle, but the registered vehicle is covered for all drivers.

What happens if I change my vehicle?

Our policy only covers the vehicle registered on our database, therefore any change must be notified immediately via your MotorEasy online account. Please confirm the date you wish to make the change. If you do not notify us of the new vehicle details in this way, we may not be able to supply you with a service.

Are lost, stolen or broken keys covered?

If you lose, break, or lock your keys within your vehicle, we will pay the callout and mileage charges back to the Recovery Operator’s base or your home address if closer. All other costs incurred, including any specialist equipment needed to move the vehicle, will be at your expense.

What happens if I put the wrong fuel in my vehicle?

If you fill up with the incorrect fuel, we will arrange and pay up to £250 (inclusive of VAT) for a recovery operator to either recover your vehicle and the passengers to the recovery operator’s base where a drain and flush to your vehicle’s fuel tank can be conducted or, to provide this service at the roadside. Subject to the £250 claim limit, we will also provide 10 litres of correct fuel. Occasionally misfuelling a vehicle can cause extensive damage which a fuel drain and flush will not rectify. We cannot accept liability for any damage caused to your vehicle.

Am I covered if I run out of fuel?

No, unless there is a mechanical or electrical fault, which caused the problem, this is an exclusion within your breakdown cover. We can however, assist on a pay on use basis by taking credit or debit card details.

What happens if I am not covered for the fault on the vehicle?

We can assist on a pay on use basis by taking credit or debit card details.

Am I entitled to a second call out if you can’t recover my vehicle to a garage?

No, any recovery must take place at the same time as the initial callout otherwise you will have to pay for subsequent callout charges. You are only covered for one call out per fault. If you are at home and the breakdown happens late at night we recommend you call for assistance in the morning.

What if my car is stolen or vandalised?

Contact your insurance company in the case of your car being stolen or vandalised.

What can’t be covered under the policy?

We cannot cover vehicles in excess of 3,500 kg (3.5 tonnes) and vehicles more than 5.1816 metres (17 feet) long, 1.9050 metres (6 feet 3 inches) wide and 2.4384 metres (8 feet) high. Minibuses, limousines, vehicles of a commercial nature over 8 years old or vehicles used for hire and reward. Any request for service if the vehicle is being used for motor racing, rallies, public hire, private hire, courier services or any contest or speed trial or practice for any of these activities. Please refer to your policy wording for full terms and conditions.

What if I want my partner’s vehicle to be covered?

You can add further vehicles to your policy at the time of purchase and from the My Account area of MotorEasy.

The driver falls ill and can no longer drive and there is no one else able to?

We will arrange and pay for your vehicle to be transported by a Recovery Operator or driven by a chauffeur to your home address. A medical certificate clearly stating your illness/injury is preventing you from driving will be required before any claim is authorised. You must pay any costs relating to obtaining the medical certificate.

What if I have a problem with my caravan or trailer?

You are only covered for the registered vehicle in the case of a breakdown. If your vehicle breaks down and your caravan or trailer is attached, providing it meets policy requirements, it will be recovered with the vehicle. If your problem is with your caravan or trailer and not the vehicle, we will be able to help you but you will need to pay for the recovery service immediately on a pay on use basis by credit or debit card.

What if my trailer contains horses or other livestock?

The recovery of any trailer containing livestock is the choice of the Recovery Operator that attends the scene. We will endeavour to help arrange alternative transport but you will need to pay for this as an additional service.

What happens if I cancel my callout?

If a call out is cancelled by you and a Recovery Operator has already been dispatched, you will lose a call out from your policy. We recommend that you wait for assistance to ensure the vehicle is functioning correctly. If you do not wait for assistance and the vehicle breaks down again within 12 hours, you will be charged for the second and any subsequent call outs.

How do I cancel my policy?

You can either message us from your MotorEasy account, call on 0800 131 0001 or write to us at: MotorEasy, 60 Portman Road, Reading, RG30 1EA.

How do you reimburse me if I am owed money?

We will send you a claim form to complete and return to us. We will only reimburse you if we have a valid invoice or receipt.